Shipping policy

Shipping Costs                                                                                                                     Shipping charges are determined at checkout based on a fixed rate and the delivery address. All applicable shipping fees will be displayed prior to the completion of your purchase. Shipping is complimentary for orders exceeding $150.00.

Order Processing & Delivery Timeframes
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once shipped, delivery times generally range from 3–7 business days, depending on the shipping method selected and carrier delays that may be beyond our control. 

Order Changes & Cancellations
Once an order has been placed, it is immediately sent into processing. Orders that are already in processing or have shipped cannot be canceled, modified, or refunded.

Please ensure all shipping information is accurate before submitting your order. If you have questions regarding shipping, delivery, or your order status, we encourage you to contact us at hellolucemia@gmail.com before completing your purchase.